all menu's disappeared from the menu page

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  • #18858

    ahmed.salem375
    Participant

    all menu's disappeared from the menu page

    Resolved

    suddenly all menu’s disappeared from the menu page. here is a link to my website
    http://www.simsim.websalem.ch
    hope you can help with that.
    thank you very much

    #18864

    Oliver Juhas
    Keymaster

    Hi ahmed.salem375,

    I’m sorry, but I can not access your website. Possibly there is something wrong with your servers?

    Anyway, please understand it’s impossible for me to say what could go wrong on your website.

    Maybe you have disabled Jetpack plugin? Please note that food menu is provided via this plugin, so you need to have it enabled.

    Can you access your food menu in WordPress admin (under “Food Menus” admin menu)? If you can, maybe you have disabled the food menu displaying on homepage in Appearance → Customize → Theme Options → Layout?

    Best regards,

    Oliver Juhas
    WebMan Design

    #18866

    ahmed.salem375
    Participant

    Hi Oliver
    actually it’s very weird, i have jetpack activated that’s why you can stell see the menu on the front-page. and i can see the food menu in the admin area and the food items as well. if you want i can give you access to the admin area. just give me an email address to send it to you.
    thanks for your help

    #18868

    Oliver Juhas
    Keymaster

    Hi ahmed.salem375,

    Yes please, provide admin access to your website so I can check personally.

    You do not need any specific email when creating a temporary user account. Just use a sample email such as example@example.com and the post the username and password in a private reply here. Thanks.

    Best regards,

    Oliver Juhas
    WebMan Design

    #18869

    ahmed.salem375
    Participant

    This is a private reply!

    This reply has been marked as private.
    #18884

    Oliver Juhas
    Keymaster

    Hi ahmed.salem375,

    Thank you for access details, but could you also provide URL where I can log in please?

    I can not access your website: browser is giving me the “This site can’t be reached. http://www.simsim.websalem.ch’s server IP address could not be found. ERR_NAME_NOT_RESOLVED” error.

    Best regards,

    Oliver Juhas
    WebMan Design

    #18886

    ahmed.salem375
    Participant

    sorry for the inconvenience, here is the link
    http://simsim.websalem.ch/wp-admin/

    #18887

    Oliver Juhas
    Keymaster

    Hi ahmed.salem375,

    Thank you for the URL, I can access it now.

    The food menu is displaying perfectly fine on your home page.

    It’s true there was no food menu displayed on your “Menü” page, but this was due to incorrect page template assigned to the page. Use “Food menu” page template on pages where you want to display the menu.

    Best regards,

    Oliver Juhas
    WebMan Design

    #18888

    ahmed.salem375
    Participant

    thank you very much for your help. i am gonna buy the plus version today.
    very helpful

    thanks again

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