6 Nov 2018 at 21:27 #19738
Conflict with JetpackResolved
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I think that there is a conflict with Q’Tron and the current version of Jetpack. In particular, when Jetpack 6.7 is running, I am unable to open the theme customizer. I am running Q’Tron version 1.81 and WordPress version 4.9.8. If the Jetpack plugin is running, it’s fine – the trouble comes when Jetpack is set up. I am attaching a screenshot of the other plugins that I have running (with which the customizer works fine). Anyway, I’d really appreciate your thoughts. Thanks.
Jai6 Nov 2018 at 21:46 #19739
Please note that I don’t experience such issue. The theme and customizer works perfectly fine with Jetpack 6.7 for me.
What modules of Jetpack plugin have you activated?
Have you tested with other plugins disabled?
Also, please enable to see what errors are thrown. Or check your server’s log files. on your website
WebMan Design11 Nov 2018 at 06:14 #19767
Thanks very much for your thoughts. Even with all Jetpack modules turned off, I am still unable to use the customizer. Below, I am including the specific error log message that the server recorded. As always, I very much appreciate your insights.
mod_fcgid: stderr: PHP Fatal error: Allowed memory size of 94371840 bytes exhausted (tried to allocate 11520 bytes) in .../wp-admin/menu.php on line 16412 Nov 2018 at 14:03 #19769
The issue is not related to the theme and not even to plugins. Your server simply doesn’t have enough resources to run your website. Please follow the recommended PHP settings in aforementioned knowledge base article to resolve the issue – consult with your hosting company to change the PHP settings.
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