18 May 2019 at 16:45 #21245
issue with Customization optionsResolved
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Hi, i have no longer access to theme customization dashboard: when i try to access the page freeze when loading (see screenshot attached).
Could you give me help to understand the cause and resolve this issue?
P.S. I also attach all informations on site and hosting configuration.
Thanks in advance18 May 2019 at 16:53 #21248
Also check yourcode or switch to Reykjavik parent theme to determine if the cause of the issue is your .
You can also use Health Check plugin to determine the cause of the issue so you can take appropriate action.18 May 2019 at 16:55 #21249
Uncaught ReferenceError: EUCookieLaw is not defined at (index):9
(Maybe this same error is causing the customizer not load?)18 May 2019 at 17:04 #21250
Hi Oliver, you were right!
I deactivated the cookie handling plugin and now the issue is solved: i think have to contact the author of that plugin…or change the plugin with another :)
Thank you very much
katia18 May 2019 at 17:06 #21251
If you happen to be using the Jetpack plugin, it already contains a cookies consent functionality: https://jetpack.com/support/extra-sidebar-widgets/cookies-consent-banner/18 May 2019 at 17:11 #21252
Yes, i know, but i would like to use a cookie solution with cookie block and consent saving options, and Jetpack only provides a simple banner :(
18 May 2019 at 17:16 #21254
- This reply was modified 3 months ago by Oliver Juhas. Reason: Making the post public as there is no sensitive information shared
I was somehow wrong: now I see that Jetpack provides consent capturing function…but still no block of third part profilation cookies
18 May 2019 at 17:20 #21256
- This reply was modified 3 months ago by uroboro.
First of all, thank you for your donation! :) I appreciate it very much!
As for Jetpack plugin’s cookie consent, I’m sorry, but I can’t really help very much here. You’d be better asking at the Jetpack plugin support. But I understand it might provide simpler cookie consent functionality than what you aim for.
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