18 May 2019 at 16:45 #21245
issue with Customization optionsResolved
Hey there! Have you noticed this support service is provided FREE of charge?
If you like the speed and accuracy of resolutions, please consider supporting me with a small donation. Thank you ♥
Hi, i have no longer access to theme customization dashboard: when i try to access the page freeze when loading (see screenshot attached).
Could you give me help to understand the cause and resolve this issue?
P.S. I also attach all informations on site and hosting configuration.
Thanks in advance18 May 2019 at 16:53 #21248
Also check yourcode or switch to Reykjavik parent theme to determine if the cause of the issue is your .
You can also use Health Check plugin to determine the cause of the issue so you can take appropriate action.18 May 2019 at 16:55 #21249
Uncaught ReferenceError: EUCookieLaw is not defined at (index):9
(Maybe this same error is causing the customizer not load?)18 May 2019 at 17:04 #21250
Hi Oliver, you were right!
I deactivated the cookie handling plugin and now the issue is solved: i think have to contact the author of that plugin…or change the plugin with another :)
Thank you very much
katia18 May 2019 at 17:06 #21251
If you happen to be using the Jetpack plugin, it already contains a cookies consent functionality: https://jetpack.com/support/extra-sidebar-widgets/cookies-consent-banner/18 May 2019 at 17:11 #21252
Yes, i know, but i would like to use a cookie solution with cookie block and consent saving options, and Jetpack only provides a simple banner :(
18 May 2019 at 17:16 #21254
- This reply was modified 1 year, 1 month ago by Oliver Juhas. Reason: Making the post public as there is no sensitive information shared
I was somehow wrong: now I see that Jetpack provides consent capturing function…but still no block of third part profilation cookies
18 May 2019 at 17:20 #21256
- This reply was modified 1 year, 1 month ago by uroboro.
First of all, thank you for your donation! :) I appreciate it very much!
As for Jetpack plugin’s cookie consent, I’m sorry, but I can’t really help very much here. You’d be better asking at the Jetpack plugin support. But I understand it might provide simpler cookie consent functionality than what you aim for.
- You must be logged in to reply to this topic.