scrolling issues

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  • #17619

    MosheCohen
    Participant

    scrolling issues

    Resolved

    Hi Oliver and thanks for the great support.
    I have issue with my site that on mobile (tried iphone) I can “drag” the site. I thought it is an iphone issue so I checked the theme demo site but there the problem doesn’t show…
    I tried turning off all the plugins and remove all css but it didn’t fixed it. Its seems like an RTL LTR issue. Ill follow up with more details tomorrow when Ill have time to investigate

    #17622

    Oliver Juhas
    Keymaster

    Hi MosheCohen,

    What do you mean by “drag the site”? You should be able to drag vertically with no problem ;) Do you experience a horizontal drag?

    Can you please test the theme demo website on RTL to see if you get the same error? https://themedemos.webmandesign.eu/reykjavik/?d=rtl

    Best regards,

    Oliver Juhas
    WebMan Design

    #17627

    MosheCohen
    Participant

    Hi Oliver, I tried also the theme demo on RTL and I expreience horizontal drag. It’s only on RTL and not on the original version

    #17628

    MosheCohen
    Participant

    Oliver, I investigate more and found:
    1. As I mentioned above the problem show on RTL both on my site and on the demo
    2. On pages tat use beaver builder layout the problem occur also on LTR but only on my site and not on the demo
    example
    1. demo no problem on mobile: https://themedemos.webmandesign.eu/reykjavik/about-page-builder/
    2. my site has problem on mobile: https://charismaclub.co.il/about-page-builder/

    So… on regular pages both on demo and on my site the problem occur.
    on beaver builder layout pages the problem occur only on my site even when I stripped all the css or disabled all plugins.
    Hope you can help me with those issues

    Thanks Oliver

    #17630

    MosheCohen
    Participant

    update: I restored my site to see if the issue on pages with beaver builder still occur and found:
    1. horizontal scrolling still occur on RTL
    2. When the page is loaded from the demo on LFT it won’t cause the horizontal scrolling but when I open beaver builder do any change and then save it cause horizontal scrolling. it seems like full width element cause this…

    so in summary:
    1. As I mentioned above the problem show on RTL both on my site and on the demo
    2. On pages tat use beaver builder layout the problem occur also on LTR after I do any simple change like changing a letter and save.

    #17634

    MosheCohen
    Participant

    update: I don’t really know what I changed but now the issue is only on RTL and when on LTR even on beaver builder pages its fine.
    so for conclusion: the horizontal scrolling is both on my site and on the theme demo when using RTL
    if that helps I checked Icelander theme RTL and the horizontal scrolling problem doesn’t occur on that theme

    • This reply was modified 2 weeks, 2 days ago by  MosheCohen.
    #17638

    Oliver Juhas
    Keymaster

    Hi MosheCohen,

    Can you provide screenshot of the issue? What device are you checking on? What is the device screen resolution? Thanks!

    Best regards,

    Oliver Juhas
    WebMan Design

    #17639

    Oliver Juhas
    Keymaster

    Can you also make your website RTL so I can check it personally please – please provide URL to affected page.

    Best regards,

    Oliver Juhas
    WebMan Design

    #17642

    MosheCohen
    Participant

    Hi Oliver, Im sending screenshots and videos that show the horizontal scrolling:
    Reykjavik RTL horizontal scrolling video –
    https://drive.google.com/file/d/1WcoEjneQvY6MuM-U26Ex2FyR3x7PGLQa/view?usp=sharing

    Reykjavik LTR NO horizontal scrolling video (NO PROBLEM) –
    https://drive.google.com/file/d/14a5RsWl042dpVrcid8BnmmGCtm5tJ9eU/view?usp=sharing

    my site RTL horizontal scrolling –
    https://drive.google.com/file/d/1Asn8-5uRBMmNtpdNVs_VTi6y5Go5DNuI/view?usp=sharing

    Screenshots of RTL on my site horizontal scrolling:
    1. https://drive.google.com/file/d/1MC3qPrFTZKK7b_BCVX0WSrTQUY3V_7Ci/view?usp=sharing
    2. https://drive.google.com/file/d/1jY1Wjbk3oO3sY5ZiPhf5AyA4ijJFgk5G/view?usp=sharing
    3. https://drive.google.com/file/d/1-TX3Gh2RlZV9IGArf-4pkIxkXh_QhOny/view?usp=sharing

    I tested the site using Iphone 6s plus
    I think the screen resolution is 414 X 736
    On RTL its on all my site pages, so here is the link to my home page:
    https://charismaclub.co.il/

    I hope this helps clarify the problem,
    Thank you Oliver

    #17652

    Oliver Juhas
    Keymaster

    Hi MosheCohen,

    Now I see what you mean. I can confirm there is some 5 pixel horizontal scroll on RTL devices. The “large” horizontal scroll is actually caused by Apple devices scroll easing which exaggerates these 5 pixels to much larger perceptional value.

    Please allow me some time to investigate what is causing this and I will implement the fix in next theme update.

    Best regards,

    Oliver Juhas
    WebMan Design

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