7 May 2019 at 17:46 #21154
Theme didn't updateResolved
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Hello Oliver and crew,
We’ve been using PolyClinic now for 3 years and humming along.
However, recently, we’ve been having images disappear on a page when it is saved after an update. Inspecting the HTML shows that
../../../are introduced into the image file path and that breaks the display of the image. Each time the page is saved, a new
../is added to an image path.
Here’s the HTML on the “related website URL” below:
In trying to solve this problem, I wanted to update the theme to v 1.9.1. However, it didn’t update. I’m uploading two screenshots (if I can) to show both the note on the theme page AND a screenshot of the wp-content folder on our server at SiteGround.
I have NO idea if these two things are related but ANY help you can provide will be appreciated!
7 May 2019 at 18:29 #21156
- This topic was modified 1 year ago by Oliver Juhas. Reason: Formatting code
However, recently, we’ve been having images disappear on a page when it is saved after an update.
What update do you mean? Please note that this issue is not related to the theme actually. Maybe check out your plugins? You can also try using Health Check’s plugin to trace the issue.
I wanted to update the theme to v 1.9.1. However, it didn’t update.
Please note that WordPress can only update free themes from WordPress themes repository. This is a paid theme provided via ThemeForest and it can only notify you about the theme update. To actually update the theme, please follow instructions in .
Tip: ThemeForest (Envato Market) themes can actually be automatically updated via WordPress dashboard using dedicated plugin. More info in theme docs link above.
Possible solution for your issue:
I can see your images are being delivered using Jetpack plugin’s CDN network. And have you built the page content using the new WordPress block editor? If so, I suggest temporary switching off the Jetpack Site Acceleration for images on your website and report the issue to Jetpack plugin support so they can fix it.
Also, please make sure to update all the plugins, WordPress and themes on your website. Maybe the issue will be resolved this way.7 May 2019 at 18:33 #21157
Also, I suggest you check your other plugins and/or your WordPress website setup (also the
wp-config.phpfile setup scripts) as maybe you have moved or incorrectly overridden the
wp-contentfolder location somehow and now WordPress doesn’t know where it is?8 May 2019 at 15:44 #21162
First, thank you so much for your replies! I forgot to mention a couple of things in the message above.
By “update” I just meant saved the page due to a text edit.
I used the “manual” method you provide instructions for using FTP. So, I ONLY pulled the 1.9.1 plugins folder from my up-zipped 1.9.1 directory into wp-content/themes/plugins
All plugins and WordPress are kept up-to-date.
I had NO idea the Jetpack plugin had anything to do with our images. I will definitely look into that. And, thank you for the suggestion to contact them AND the Health Check plugin you suggest.
Thank you SO MUCH!8 May 2019 at 16:29 #21165
So, I ONLY pulled the 1.9.1 plugins folder from my up-zipped 1.9.1 directory into wp-content/themes/plugins
I’m not sure what you mean. You should not put the
polyclinic/includes/pluginsfolder into your WordPress’
wp-content/pluginsdirectory, not even
wp-content/themes/plugins(such directory does not exist actually).
pluginsfolder within the theme contains no actual plugins! (Actually, it contains just one installation ZIP package for search filter plugin which the theme will notify you and provide automatic installation via WordPress dashboard.) There are only scripts for plugins compatibility in the theme.
Please update your theme to the most recent version 1.9.1 either via ThemeForest/Envato automatic update plugin or via FTP (follow the exact instructions for “Manual Theme Update” → “Updating via FTP” in, replacing
YOUR_WORDPRESS_INSTALLATION/wp-content/themes/polyclinicfolder with unzipped new updated theme folder). Please do not move any of theme subfolders anywhere else.8 May 2019 at 21:56 #21171
OK, the good news is… I FINALLY got the theme updated to 1.9.1. I don’t know if this will help our images issue BUT… I’m happy to have a current theme activated.
Can I show you why I was messing with the plugins folder – and it wasn’t the folder with all the 3rd party plugins but the one that sits inside the PolyClinic folder. Below, I’m attaching a screenshot of the FTP instructions you reference above for updating using FTP:
In the screenshot I’m attaching, it’s the #4 and #5 instructions that made me think the ONLY part of the polyclinic directory that needed to be updated was the plugins folder. Once I pulled the WHOLE “polyclinic” (un-zipped) Themeforest download into wp-content/themes, I was good to go.
Thank you again SO MUCH for all your responses. I may be back but I hope the “leads” you gave me this morning on JetPack and HealthCheck help us find & solve the image problem(s).9 May 2019 at 12:43 #21180
Oh wau, what an error on my side. I’m really sorry for any inconvenience this has caused to you! And thank you for spotting and notifying me about this mistake.
I’ll go ahead and fix it ASAP.
Tip: Please try using the “Automatic Theme Update” → “Have you obtained the theme from ThemeForest?” solution from . It is much easier, basically works like the standard WordPress theme update. You will not need to mess up with FTP ;)9 May 2019 at 18:55 #21185
Thank YOU, Oliver! I’m glad I was some help to YOU… YOU have been an invaluable help for a long, long time.
I agree, this problem is resolved. I’m still fixing links but I don’t believe it has ANYTHING to do with the theme!
Thank you again!
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